Join our team

At Miti Health, we are on a mission to transform healthcare in Kenya by improving the way that the private sector delivers care in low-income communities. Retail pharmacies provide the majority of primary care to the bottom of the pyramid, yet 1 in 4 of the medications that they sell are poor quality and these pharmacies lack information to help them purchase better medication and improve patient care.

We are a small, fast-moving social enterprise based in Kenya guided by a belief that leveraging technology and data can drive major improvements in the quality of both medication and primary care. Our mission is to help ensure that all patients are able to access quality medications from their local healthcare providers.

Miti Health was started in 2013 by a multidisciplinary team from Stanford University that is passionate about supporting the health sector in East Africa. Our work is supported by the Biodesign Program and Center for Innovation in Global Health at Stanford as well as D-Prize and the Unreasonable Institute in East Africa. In addition, we were recently awarded funding from the Bill & Melinda Gates Foundation to support integration with mobile money services and to expand our work with chemist shops.

Our two-pronged approach to supporting private sector health care includes the following:

We work with 20 chemist shops in Western Kenya that pay monthly for our point of sale and inventory management platform
We operate a thin-layer chromatography lab and test medication for social enterprises and suppliers to help them consistently source high-quality medication

Our goals for 2016 include growing operations to support 100 shops in Kenya and building strategic partnerships for mobile money, access to finance, and supply of consistently high-quality medication. We also intend to expand the medication testing services and developing a strategy for working with governments and pharmaceutical manufacturers and suppliers to drive improvements in medication quality and testing.

East Africa Director

We seek a professional with a proven track record of management in resource-limited settings to lead operations and business development for Miti Health in Kenya. The East Africa Director will lead our team of 6 in East Africa and expand our operations in chemist shops and our approach to testing medication. The director will lead on some or all of the following core functional areas:

Lead operations: Develop strategy to drive further growth in our software use, including further streamlining our approach to customer acquisition, on-boarding, and support. Gather insights from existing customers that will drive operational and product improvements and lead the program’s expansion into new regions.

Build strategic partnerships: build relationships with healthcare groups and pharmaceutical suppliers, importers, and manufacturers that will allow them to leverage our network and technology to streamline interactions with providers. Work with the product team to design additional features accordingly.

Oversee medication testing: our initial work to test medication quality found that 26% of medication was poor quality, and we have begun disseminating this information. Develop a systematic framework to disseminate these results and drive improvements in quality control, especially to chemists and suppliers.

Evaluate and innovate: refine data collection systems to assess our impact and cost-effectiveness and communicate this with the team. Use information provided by customers to identify incentives that might drive behavior change in the sourcing and sale of medication. Explore strategies to improve prescribing patterns among chemists and oversee innovation & impact fellow to develop and test strategies and adopt those that prove successful.

Guide product team: use feedback and information gathered from users, potential customers, and others to work closely with the product manager to develop new features, including mobile money integration and access to credit.

Support fundraising activities: work closely with the managing director to source fundraising leads and build new relationships to fuel our growth.

Tell the world about Miti Health: support our marketing and communications efforts to ensure that we are effectively communicating our mission and model to both target customers and potential funders. Oversee our website, social media, fliers, blog posts, and stock photography.

Qualifications:

Strong operational work experience driving results in an early-stage organization
Proven record of leadership and people management
Previous experience working in resource-limited settings
Effective communicator and extremely strong written and spoken English
Strong problem solving skills including decision making and time management
Entrepreneurial nature, creativity, resourcefulness, and a sense of humor
Previous experience in health care, management consulting, supply chain management, or impact evaluation a plus
Advanced knowledge of Excel, R, or Tableau desired

Miti Health is driven by our mission to build systems with potential for large-scale impact. We see our people as our greatest asset, and we have a dynamic and engaged team working full and part-time. We can currently offer extremely modest compensation and travel, with the possibility for a future increase in compensation and equity as we scale.

Please send a resume and cover letter to [email protected] with the subject line “East Africa Director Application.”

Product Manager

We seek a creative and detail-focused Product Manager to lead product development supported by a Bill & Melinda Gates Foundation grant to integrate Safaricom’s M-Pesa mobile money services into our Android-based platform and support additional access to credit and financial reporting.

This position is intended to be a full life-cycle product management role that works directly with Miti’s senior leadership team as well as contract engineers, designers and our operations and marketing teams. You will design product and specifications, manage third-party developers to deliver new features, test the product, and iterate based on customer feedback. This includes the following activities:

Understand and anticipate our users: Develop an intimate understanding of our current product, including new feature requests from current customers. Conduct focus groups and detailed user interviews. Recommend additional functionality based on market potential and demand.

Lead wireframing and spec process: Use balsamiq, sketch, or powerpoint to build wireframes for this new functionality and conduct extensive user testing to ensure usability by shopkeepers in rural Kenya. Aim for moments of delight. Build detailed and high-quality specs.

Streamline existing UI: integrating best practice in design will improve the usability of the existing software – work with our operations team and customers to redesign the point-of-sale interface and make sales dashboards more intuitive.

Develop product-focused partnerships: Work with the East Africa Director and Operations Director to forge tech-focused partnerships related to mobile money and access to credit in Kenya and with US-based nonprofits.

Lead tech development process: Work with our technology director and outsourced mobile developers to build, iterate on, test, and debug these new features; work with existing customers to user-test and ensure functionality in geographies with intermittent connectivity.

Launch features with chemists: Work with the team to roll out features and oversee press and product marketing related to launch.

Qualifications:

Previous success driving results in an early-stage organization
Significant product management experience
Interest in working with a diverse and multi-disciplinary team
Effective communicator and extremely strong written and spoken English
Strong problem solving skills including decision-making and time management
Entrepreneurial nature, creativity, resourcefulness, and a sense of humor
Previous experience in developing contexts preferred
Excellent organizational and analytical skills with strong technical abilities
Programming experience desired not required

Please send a resume and cover letter to [email protected] with the subject line “Product Manager Application.”

Impact & Innovation Fellow

We seek a creative and data-driven Impact & Innovations Fellow to help us identify new approaches to maximizing our impact and operational reach and develop small-scale experiments to evaluate these approaches.

Ideas might include working with banks to develop a mobile credit offering based on sales transactions; using optical character recognition to streamline customer on-boarding and reorder of medication; using analytics to set criteria and award “high-quality” chemists with special incentives; using best practice approaches in US health care like pharmacist counseling programs and telemedicine to broaden the reach of existing nurses and doctors into rural locations; and developing the analytics to predict and pool procurement to lower prices on medication.

Understand our customers: Develop an intimate understanding of the business and pain points of our current chemist customers including their revenue and costs, supply chain, sales frequency by drug class, and interaction with other stakeholders.

Evaluate cost-effectiveness of approaches: Evaluate the potential for impact of each approach and the cost associated with implementation and use this framework to guide decision-making about which to test.

Build analytic framework for operational decision-making: We currently have basic analytic capabilities in R and Tableau to monitor our progress and are keen to develop more nuanced and actionable analytics to guide field operations

Conduct feasibility testing: Begin designing pilot to implement tests of each model. Evaluate the difficulty of development and implementation of each pilot approach and proceed with those that are most straightforward.

Develop small pilots of approaches: design data-collection tool and work with operations director to roll out at small subset of chemist shops. Conduct data collection.

Report on findings and roll into core offering: For any approaches that seem to add significant value with a straightforward and cost-effective approach, roll into core operations and work with team to ensure implementation and integration in product.

Qualifications:

Previous success driving results in an early-stage organization
Significant modeling and statistical experience
Interest in working with a diverse and multi-disciplinary team
Effective communicator and extremely strong written and spoken English
Strong problem solving skills including decision-making and time management
Entrepreneurial nature, creativity, resourcefulness, and a sense of humor
Previous experience in developing contexts preferred
Excellent organizational and analytical skills with strong technical abilities
Advanced knowledge of Excel, R, Tableau, or survey design desired

Please send a resume and cover letter to [email protected] with the subject line “Impact & Innovations Fellow Application.”

Android Developer

We seek a creative, talented, and motivated Android developer to build tools that harness the power of technology for better healthcare. This position requires full-cycle Android development and deployment experience, and a desire to ship product regularly and iterate quickly based on user feedback. The ideal candidate will be willing to commit 10-20 hours per week to write code and use analytics and A/B testing to guide additional development. Furthermore, the candidate should be passionate about building engaging, elegant, and intuitive mobile applications that will scale rapidly and touch millions of lives in East Africa.

Qualifications:

BS or MS in Computer Science or related field
2+ years professional experience developing native mobile applications for Android
Shipped mobile products via Google Play
Hands-on experience with best practices – rapid, test-driven development, continuous deployment, and clean, well-documented code
Experience defining APIs for internal and external use
Effective problem solving skills including decision making and time management
Passion for developing and serving a team of Kenyan software engineers
Entrepreneurial nature, creativity, resourcefulness, and a sense of humor
PHP and MySQL skills preferred, not required

Please send a resume and cover letter to [email protected] with the subject line “Android Developer Application.”

Designer

We seek a creative, talented, and motivated UX designer to work with the team to develop integrated tools that harness the power of technology for better healthcare. The ideal candidate will be willing to commit 10-20 hours per week to work with our engineering and field teams to iterate on design. We are keen to have someone who will own the design process, from developing simple and beautiful icons and graphics to wireframing the UI. Furthermore, the candidate should be passionate about building engaging, elegant, and intuitive mobile applications that will scale rapidly and touch millions of lives in East Africa.

Qualifications:

3+ years of professional experience in graphic design or UI/UX related fields
Desire and ability to create beautiful icons, graphics, and interfaces
Ability to establish visual hierarchy, layout, typography, and color effectively
Experience with Photoshop, Illustrator, and balsamiq
Demonstrable experience producing wireframes and UX for mobile platforms
Experience in the application of interaction design best practices
A drive to simplify and clarify complex sets of information.
Effective problem solving skills including decision making and time management
Entrepreneurial nature, creativity, resourcefulness, and a sense of humor

Please send a resume and cover letter to [email protected] with the subject line “Designer Application.”